nobody feels responsible
The site runs somehow, but nobody knows exactly where it is hosted, who manages the domain, or when a backup was last made.
Service · Operations & support
Website maintenance and support from Vienna
A website is not finished when it goes live. Updates, backups, small changes and the question of who to call when something breaks. That is what I take over, with one consistent contact instead of shifting responsibilities.
A good fit if …
small changes keep piling up
A new phone number, an updated paragraph, a new photo. Small things that have been waiting for months because nobody has time.
you would rather not deal with it
You do not want to sort through update notices and hosting invoices. You want it to work.
What I take care of
- Hosting and domain: setup, renewals, certificates
- Technical updates and security patches
- Regular backups and checking that they can actually be restored
- Two change rounds a month: you collect what needs changing, I work through the batch in one go
- Fixing significant faults as soon as they appear, without waiting for the next round
- Uptime monitoring, so an outage is not reported to you by your customers
- On request: analytics, Search Console and your Google Business Profile
- One contact who knows the site, instead of a ticket system
How it works
First conversation
Free and without obligation, about 30 minutes. We work out what you have, what you want to hand over and whether I can take it on.
Handover
I review what exists and bring access, domain and hosting into a documented state. Often that alone is half the benefit.
Ongoing operation
Updates, backups and monitoring happen in the background. Ideally you never notice them.
Change rounds
There are two change rounds a month. You collect what needs changing, I sit down once and work through the batch. Significant faults are fixed immediately, independently of that.
Common questions
Do you also maintain websites you did not build?
Yes. I first review what the site is built on and what condition it is in, then give you a firm answer on whether and on what terms I can take it on.
What does support cost?
It depends on scope and on how much ongoing change is expected. After a look at the existing site you get a fixed monthly amount rather than billing by the hour.
Which changes are included?
There are two change rounds a month. You collect what needs changing, I work through the batch in one go. Typical items are text, images, contact details or opening hours. Significant faults are fixed immediately, independently of that. Larger rebuilds are a separate job, and I tell you in advance when something falls into that category rather than quietly billing for it.
Does the first conversation cost anything?
No. About 30 minutes, free and without obligation. In it we work out what you have and what you want to hand over. Afterwards you get a concrete proposal.
Am I tied in long term?
No. If you want to end the arrangement you get all access and data and can move on without friction. I have no interest in a support relationship that only holds through dependency.
What happens if the website goes down?
Uptime is monitored, so I usually notice an outage before you or your customers report it. What happens within what timeframe is agreed in writing beforehand, so nobody has to guess when it matters.
Contact
Hand the upkeep over.
Describe briefly what you have and what you no longer want to do yourself. The first conversation is free and without obligation, and afterwards you get a concrete proposal.
Email directlykontakt@nikokorez.com